We deliver nationwide across Zimbabwe. Orders within Harare are typically delivered within 1–2 business days; orders to other regions take 3–5 business days, depending on courier availability.

• Free delivery in Harare on orders over $40
• Flat rate delivery of $3 for orders under $40 within Harare
• Nationwide courier delivery calculated based on your location when you confirm your order on WhatsApp
• Collect in-store at Shop 25, Ruvimbo Mall, Avondale — free, ready within 2 hours

Order Tracking

Once your order is dispatched, we'll send tracking details over WhatsApp to the number you send your order from. If your order hasn't arrived within the expected window, contact us and we'll follow up with the courier on your behalf.

Add your items to your cart, review your order, then send it to us on WhatsApp with one tap. We'll confirm availability, delivery and the payment method that works best for you, then prepare your order for delivery or pickup.

Cash on Delivery is available for Harare orders only. Payment details are agreed with our team over WhatsApp — we never ask for your full card details in the chat.

Unopened products can be returned within 7 days of delivery for a full refund. For hygiene reasons, opened skincare products are only eligible for return if faulty or damaged on arrival.

How to Request a Return

• Message us on WhatsApp or via the Contact page within 7 days of delivery
• Include your order number and a photo of the item, especially for damaged or faulty goods
• We'll confirm eligibility and arrange collection or drop-off

Refund Timeline

Once a return is received and inspected, approved refunds are processed within 5–7 business days to your original payment method. Ecocash and InnBucks refunds are typically faster, often within 24–48 hours.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, let us know within 48 hours of delivery with photos of the product and packaging. We'll send a replacement or issue a full refund, including any delivery fees paid.

All products sold on kbeauty.zw are sourced from authorized Korean beauty distributors and brand-approved suppliers. We do not sell counterfeit, expired, or repackaged products.

Each item is checked for batch code and expiry before it's listed or shipped. If you ever have a concern about a product's authenticity, contact us with your order number and we'll investigate promptly — including offering a refund where appropriate.

We collect only the information needed to process and deliver your order: your name, phone number, email, delivery address, and payment details.

How We Use Your Information

• To process orders, arrange delivery, and send order updates via WhatsApp or email
• To respond to customer service enquiries
• To improve our site and product offering

What We Don't Do

We never sell or rent your personal information to third parties. Your payment details are processed securely and are not stored on our servers in full.

You can request a copy of the data we hold about you, or ask us to delete it, at any time by contacting us.

By placing an order with kbeauty.zw, you agree to the following terms:

• Prices are listed in USD and are subject to change without prior notice
• We reserve the right to cancel or refuse any order, for example in cases of suspected fraud or pricing errors
• Product images are for illustrative purposes; actual packaging may vary slightly by batch
• Orders are only confirmed once payment has been received or, for Cash on Delivery, once the order has been placed successfully

These terms may be updated from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated terms.

Questions about an order, a policy, or anything else? Reach us via the Contact page or WhatsApp, and we'll respond as quickly as we can — usually within one business day.

If you're not satisfied with how a concern has been handled, please let us know directly so we can make it right before escalating elsewhere.

Last updated: August 2026