Our products are sourced from authorized Korean distributors and brand partners, then checked before it ships. If anything ever feels off about a product you receive, message us on WhatsApp and we’ll sort it out — replacement or refund.

Harare: 1–2 business days. Other regions: 3–5 business days. Orders are confirmed over WhatsApp once placed, and you’ll get a message as soon as your parcel is on its way.

Unopened items can be returned within 7 days of delivery for a refund or exchange. For hygiene reasons, opened skincare can only be returned if it arrived damaged or faulty. Reach out on WhatsApp to start the process.